The Power of Moments: Why Certain Experiences Have Extraordinary Impact-Simon & Schuster (2017) – Chip Heath, Dan Heath

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Summary

• The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.

• While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection.

• If we embrace these elements, we can conjure more moments that matter.

• What if a teacher could design a lesson that he knew his students would remember twenty years later?

• What if a manager knew how to create an experience that would delight customers?