Customer Service Foundations – Jeff Toister

Unlock Your Potential with the Customer Service Foundations – Jeff Toister Course on CoursesGB.

At CoursesGB, we're dedicated to providing top-quality online courses designed to equip you with the essential skills and knowledge for personal and professional success. The Customer Service Foundations – Jeff Toister course offers practical insights, actionable techniques, and proven strategies, making it ideal for learners of all skill levels. Enjoy a 100% online and self-paced learning experience guided by industry experts. Enroll now and take your learning journey to the next level!

Do your customers feel valued? When they do, they keep coming back. When they don’t, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn howto build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.

Topics include:

• Explore how you can use customer surveys to build rapport.
• Name three ways you can use active listening to serve your customers more effectively.
• Identify the different types of needs that must be addressed in order to solve problems.
• Explain the benefits of taking ownership of a problem.
• Define “preemptive acknowledgment” and recognize its impact on customer service.
• List three types of attitude anchors and explain their differences.

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