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Learning to be Assertive

By: Chris Croft

Description:

Mindset and avoid being angry, business clarity.

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.

Topics include:

• Identifying your current mindset
• Avoiding the passive-aggressive trap
• Reducing negative emotions
• Handling everyday putdowns
• Learning to disagree by questioning
• Knowing the most effective words to use

Author:

Lecturer turned thought leader Chris Croft has trained 80,000+ people in project management and leadership.

Chris has also provided instruction on time management and negotiation, and has trained six million people on Lynda.com and LinkedIn Learning. He comes from an operations background, having earned an engineering degree from Cambridge, qualified as a chartered engineer, and worked as a senior manager in manufacturing for 10 years. He earned an MBA and worked as a university lecturer at Bournemouth University Business School for four years before starting his own training company in 1992. Since then, he has been in constant demand as a speaker, and his free email tips are sent to over 20,000 people.

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